We use cookies to offer the best possible user experience on our website. We also use third-party cookies, to deliver personalised advertisement messages. By using our website you agree, that cookies can be saved on your device. Further information on the cookies used and on how to disable them can be found here.
 
 
 

Booking & Cancellation Policy

Essential information you need to know

A valid Visa or Mastercard credit card or bank transfer is required to confirm each reservation.
On confirmation, a non-refundable deposit of 250.00 euro per person will be requested (only applicable for reservations made with us directly, the online reservation system will charge you 30% of the total amount of your booking as your non-refundable deposit).

The remaining balance will be payable direct to the hotel on check-out. Guests who must leave the hotel earlier than originally booked will be charged a minimum of 3 days extra stay as a penalty (in accordance to Italian Law).

We can only hold a provisional room reservation for 48 hours unless discussed otherwise and if we do not receive a confirmation deposit from you, the room will be automatically released. Therefore, please confirm your reservation promptly to avoid disappointment.

 On payment of the deposit a final booking confirmation with your personal booking number will be sent to you by email (automatically when booking through the online reservation system).

 In case of cancellation at least two months before arrival date, dates can be amended within the same year of the original booking, subject to availability and prior consultation.
 
For final cancellations the following penalties are payable (further to losing the deposit paid):

  • 100% of the total amount of booking cost if you do not arrive (no-show)
  • 90% of the total amount of booking cost for cancellations made within 3 days (not including the arrival day) prior to arrival
  • 75% of the total amount of booking cost for cancellations made within 7 days (not including the arrival day) prior to arrival
  • 50% of the total amount of booking cost for cancellations made within 30 days (not including the arrival day) prior to arrival
More than 30 days before arrival date: the paid deposit will not be refunded.
If you have any queries regarding our cancellation policy please contact us directly.


N.B. We strongly recommend our guests take out private travel and health insurance to cover their holiday and please check that your insurance also covers the Republic of San Marino as some of our tours enter the territory of San Marino.